In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience
Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
Tags: Uncategorized
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
Tags: culture
