Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…

This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…