
Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…
Tags: customer satisfaction, digital payments, insurance, online payment system, online payments, policyholder experience

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience

When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience

Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…
Tags: digital payments, ebpp, online payment system, online payments, research, security

This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities

In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…
Tags: Uncategorized

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience

Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
Tags: Uncategorized

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience