Every day, billions of dollars move through a payment system called the Automated Clearing House (ACH), a complex but…
Tags: digital payments, ebpp, omni-channel, online payment system, online payments, product
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
Tags: adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
Tags: customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
Tags: adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether…
Tags: digital payments, ebpp, online payment system, online payments, product, user experience
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
Tags: adoption, client stories, online payment system, self-service
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
