Podcast: Delivering Seamless Digital Policyholder Experiences

For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…

Read More

Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience

Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers

Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….

Read More

Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience

Webinar Recap: Customers Share Online Bank Direct Experiences

Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…

Read More

Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience

Event Recap: Oracle Edge and OUUG 2024

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

Read More

Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, saas, user experience, utilities

Rethinking Transaction Fees: The Unexpected Benefits for Businesses

In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

Read More

Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience

How Do Customers Prefer to Resolve Payment Issues?

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

Read More

Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience

How do Americans Prefer to Receive Claims Payments?

When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

Read More

Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience

The Top 3 Digital Payment Issues and How to Address Them

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

Read More

Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience

The 2024 Payment Experience Checklist

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

Read More

Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience