How do Americans Prefer to Receive Claims Payments?

When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

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Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience

The Top 3 Digital Payment Issues and How to Address Them

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

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Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience

The 2024 Payment Experience Checklist

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

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Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience

3 Bill Payment Trends to Know for 2024

Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience

San Angelo Restores Customer Trust with Secure Payments Solution: Client Story 

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

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Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience

InvoiceCloud Recognized by PropertyCasualty360 Luminaires for Transformative Payment Solution

In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…

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Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience

LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

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Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities

The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

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Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities