![The Key to Preventing Insurance Agent Burnout](https://invoicecloud.net/wp-content/uploads/2023/10/insurance-burnout.jpg)
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
![What’s Causing the Insurance Talent Shortage (and How Can Carriers Cope)?](https://invoicecloud.net/wp-content/uploads/2023/10/img_bl_insurance_talent_gap.jpg)
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
Tags: customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
![Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-mpw-watertower.jpg)
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
Tags: adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
![3 Benefits of Automatically Matching Electronic Payments to Open Invoices](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-online-bank-direct-1.jpg)
Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether…
Tags: digital payments, ebpp, online payment system, online payments, product, user experience
![3 Ways Digital Payments Improve the County Tax Office Experience](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-digital-payments-pleasant-working-environment.jpg)
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
![On-demand Webinar: the State of Digital Premium Payments](https://invoicecloud.net/wp-content/uploads/2023/10/on-demand-webinar-SoOP-FS-blog.jpg)
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
![On-demand Webinar: the State of Municipal Bill Payments](https://invoicecloud.net/wp-content/uploads/2023/10/12_14_22_bl_online_payments_for_2023-1.jpg)
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
![The 2023 Payment Experience Checklist](https://invoicecloud.net/wp-content/uploads/2023/10/img_bl__state_of_online_payments_2023_2.jpg)
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
![Video: Soquel Creek Conserves Resources Through Frictionless Payments](https://invoicecloud.net/wp-content/uploads/2023/10/11_3_22_bl_soquel_creek.jpg)
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly…
Tags: client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities