![3 Bill Payment Trends to Know for 2024](https://invoicecloud.net/wp-content/uploads/2023/12/img_bl_state_of_online_payments-1.jpg)
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
![San Angelo Restores Customer Trust with Secure Payments Solution: Client StoryÂ](https://invoicecloud.net/wp-content/uploads/2023/10/San-Angelo-BL-FI.png)
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
![InvoiceCloud Recognized by PropertyCasualty360 Luminaires for Transformative Payment Solution](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-pc360-luminaries-aware.jpg)
In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
![LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/img_rc_lexserv_tbn.jpg)
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
![The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client StoryÂ](https://invoicecloud.net/wp-content/uploads/2023/10/HAGERSTOWN-improved-fi.png)
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
![ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ](https://invoicecloud.net/wp-content/uploads/2023/10/img_bl_ach_safety_compliance.jpg)
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
![ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options?Â](https://invoicecloud.net/wp-content/uploads/2023/10/ACH-Payment-Notification.jpg)
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience
![Preparing to Bridge the Utility Workforce Gap](https://invoicecloud.net/wp-content/uploads/2023/10/blog-image.jpg)
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities
![The Key to Preventing Insurance Agent BurnoutÂ](https://invoicecloud.net/wp-content/uploads/2023/10/insurance-burnout.jpg)
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience