In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…