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The 2023 Payment Experience Checklist

The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…

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Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience

Video: Soquel Creek Conserves Resources Through Frictionless Payments

Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000…

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Tags: client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…

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Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience

New Research: the Most Important Moment for Utility Customer Satisfaction 

Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….

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Tags: customer experience, customer satisfaction, research, user experience, utilities

Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…

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Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities

True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow 

As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…

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Tags: client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience

Video: Bona Vista Water Improves Productivity with Online Payment Services

Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…

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Tags: client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities

How Does Driving Customer Self-Service Benefit Billers? 

It’s easier than ever to get things done whenever and wherever we want. Grocery and drug stores are equipped…

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Tags: adoption, customer engagement, self-service, user experience

3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

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