The 2025 State of Online Payments Report
Get the latest trends in online and mobile bill payments, based on insights from 2,042 Americans.
The Solution That Works
With limited customer interaction, you don’t have many chances to change their behavior. InvoiceCloud makes the process of paying a bill simple and encourages self-service so you can focus on what matters. We deliver the best digital adoption rates in the industry with a 49%* average increase in e-payment adoption, 58%* average increase in paperless enrollment, and 40%* average decrease in late payments. Additional benefits include:
- Decreased print and mail costs
- Greater operational efficiencies
- Higher customer satisfaction
- Reduced payment-related manual tasks and call volume
Let your customers pay when, how, and where they want.
Most customers miss a payment because they forgot, but our intelligent communications reminds customers to pay their way and never miss a payment. Our integrated solution puts your organization’s branding first to let customers know they’re in the right place.
Our True SaaS platform is always up to date and enables your customers to:
- Pay online, by text, or by phone
- Enroll in paperless billing in the payment route
- Schedule payments or enroll in AutoPay to help decrease late payments
- Make one-click payments through email, text, or calendar reminders
- Skip registration and make single payments quick and easy with Guest Checkout
Award-Winning Solutions and Service
InvoiceCloud is proud to be recognized by industry award bodies for our ground-breaking innovation and outstanding customer service.
Our clients' results speak for themselves.
Don’t just take our word for it. See how InvoiceCloud’s platform
has helped organizations like yours achieve real results.
Dalton Utilities Improves Efficiencies with Superior Customer Experience Driven by IVR Solution
AFR Insurance Modernizes Payments for a Better Policyholder Experience and Higher Self-Service Rates
InvoiceCloud’s user-friendly solution improved customer engagement, making payments more convenient. As a result, we’ve seen a rise in digital adoption and self-service rates enabling us to scale back lobby hours, and focus on other priorities like our low income Customer Care program.
Kelly Rourk
Customer Service Process and Data Analyst
Mount Pleasant Waterworks
Let’s work together.
Be a part of our extensive Partner and integration ecosystem. InvoiceCloud delivers an extended solution that increases client retention, drives customer satisfaction, and grows your revenue. Together, we can deliver a solution that is simple and effective.
