The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides three full days of opportunities for Harris customers to increase technical know-how, leverage best practices from industry peers, and learn about additional solution offerings. This year, attendees of HCTC 2024 can expect to network with other Harris users, explore products and services to help your organization maximize your software investment and learn new tips and tricks to increase productivity and efficiency.

This year, the conference, along with the InvoiceCloud team, is heading to Atlanta, GA from October 8 to 10. During the conference, you can connect with our payments experts at any time by stopping by Booth #F3. In addition, we’re excited to invite you to attend our speaking engagements this year.

From Pain Points to Progress

We’re starting off the conference strong with a session on Monday, October 7, at 2:30 p.m. EST in room A602 (Atrium Level). Katie Johnson, VP of Customer Experience, and Stephen Williams, VP of Customer Success & Growth, will be discussing common pain points in utility billing, from walk-ins to shut-offs. We will discuss strategies to enhance payer retention, support non-digital customers, and optimize every customer interaction.

The discussion will also shed light on the rising costs of paper billing and how to switch to eco-friendly, paperless alternatives, including going 100% paperless! Consider this session is your ultimate guide to transforming your utility billing processes and embracing the future of payments.

What is…Increased Digital Payment Adoption?

Then on Wednesday, October 9, our own Nick Oettinger will be joined by Karna DeQuite (Mount Pleasant Waterworks), Keri Barton (Dalton Utilities), Ronnie Grizzle (Forsyth County Water and Sewer), and Hilori Morgan (LEXserv City Services Payment Center) at 10:30 a.m. EST for Jeopardy!

This interactive and informative session will test your payment expertise and, of course, give you the chance to win some prizes. You’ll walk away with actionable insights on how to leverage your existing engagement points to increase digital payment accessibility, boost digital adoption, and encourage cost-saving behavioral changes. Head to Intl Salon 4&5 (International Level) to join in.

See You at HCTC 2024!

HCTC offers a unique opportunity for Harris users to come together, share insights, and explore solutions to common challenges. Between our speaking engagements and Booth #F3 on the showroom floor, you’ll have numerous opportunities to chat with our team. We can’t wait to see you there!