
One critical yet often overlooked component of digital transformation in the insurance space is the importance of an integrated…
Tags: client stories, insurance, integrations, partnerships, policyholder experience

The IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals…
Tags: client stories, customer engagement, customer experience, digital payments, ebpp, online payments, utilities

Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
Tags: adoption, client stories, customer experience, ebpp, integrations, one-time payment, online payment system, online payments, partnerships, saas, self-service, user experience, utilities

In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service

In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience

We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience

In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities