Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…

The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…

Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…

In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…

Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…

Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…

Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….

In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…