Webinar Recap: Encouraging Check Writers to Adopt Digital Payments

In this fast-paced, digital age, it’s interesting to see how some people still hold on to their time-honored habits….

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Tags: adoption, customer engagement, online payments, research, self-service

3 Strategies for Preventing Delinquent Premium Payments

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…

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Tags: adoption, customer churn, customer engagement, digital payments, insurance, online payments, policyholder experience, self-service

3 Strategies for Reducing Delinquent Utility Payments

Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…

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Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

How Does the 55+ Population Prefer to Pay Their Bills?

Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…

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Tags: adoption, customer experience, digital payments, online payments, research, self-service

Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers

Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….

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Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience

The Long-Reaching Impact of Paperless Adoption

In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…

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Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service

Financial Literary Month: How Billers Can Keep Customers In-the-Know

April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…

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Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments

Rethinking Transaction Fees: The Unexpected Benefits for Businesses

In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

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Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience

How Do Customers Prefer to Resolve Payment Issues?

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

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Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience