3 Strategies for Reducing Delinquent Utility Payments
Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service
Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments
Rethinking Transaction Fees: The Unexpected Benefits for Businesses
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience
How Do Customers Prefer to Resolve Payment Issues?
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities
The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience