![The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-truckee-meadows-water-authority-1.jpg)
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
Tags: adoption, client stories, online payment system, self-service
![Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-georgia-farm-bureau-3.jpg)
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
![The Real-Life Benefits of Driving Digital Payment Adoption](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-driving-digital-payment-adoption.jpg)
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
![3 Ways Digital Payments Improve the County Tax Office Experience](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-digital-payments-pleasant-working-environment.jpg)
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
![Enhanced Policyholder Experience Drives Digital Engagement: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-empro-insurance.jpg)
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…
Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
![USPS Announces New Postage Rates for 2023](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-usps-prices.jpg)
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…
Tags: adoption, client stories, digital payments, online payments, self-service
![3 Biller Ideas for New Year’s Resolutions](https://invoicecloud.net/wp-content/uploads/2023/10/img-bl-new-year-2023.jpg)
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
![Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience](https://invoicecloud.net/wp-content/uploads/2023/10/img_bl_truckee_meadows_tbn1.jpg)
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
![The 2023 Payment Experience Checklist](https://invoicecloud.net/wp-content/uploads/2023/10/img_bl__state_of_online_payments_2023_2.jpg)
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience