The Real-Life Benefits of Driving Digital Payment Adoption

The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…

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Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

3 Ways Digital Payments Improve the County Tax Office Experience 

It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience

Enhanced Policyholder Experience Drives Digital Engagement: Client Story

EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…

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Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas

USPS Announces New Postage Rates for 2023 

Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…

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Tags: adoption, client stories, digital payments, online payments, self-service

3 Biller Ideas for New Year’s Resolutions 

Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…

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Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service

Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…

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Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities

The 2023 Payment Experience Checklist

The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…

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Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience

3 Contactless Payment Options to Help Combat Flu Season 

Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly…

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Tags: adoption, digital payments, mobile wallet, omni-channel, self-service

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…

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Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience