This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…

Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…