Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing and payment strategy. That’s why InvoiceCloud and Regina Corso Consulting survey over 2,000 Americans every year for our State of Online Payments research report, to get a line of sight into the bill payment habits and preferences of customers like yours.

Whether your team is working to improve your customer experience, reduce late and delinquent payments, or some combination of the two, you can’t reach your goals without these insights.

Check out the infographic below for some interesting takeaways from the 2025 State of Online Payments report or get your copy of the free report here.