
Among the many key priorities utility agencies are balancing (grid modernization, expanding renewable energy sources, and managing rate structures,…
Tags: adoption, self-service, utilities

Paperless bills are no longer a nice-to-have — they’re a strategic imperative. For billing organizations, the decision to go…
Tags: adoption, customer experience, digital payments, ebpp, online payments, self-service, user experience

In today’s digital-first world, the shift away from paper is no longer an isolated trend. From federal agencies to…
Tags: adoption, digital payments, ebpp, self-service

Happy Earth Day! Today is a perfect opportunity for corporations and individuals alike to consider the impact we’re all…
Tags: adoption, infographic, research, self-service, values

April is Financial Literacy Month, a time dedicated to highlighting the value of financial education in improving the fiscal…
Tags: adoption, digital payments, mobile wallet, omni-channel, online payments, research, self-service

You’ve likely heard by now that the latest Executive Order aims to phase out paper-based payments across all federal…
Tags: adoption, digital payments, ebpp, implementations, insurance, online payment system, online payments, saas, self-service

Last week, the White House issued an Executive Order that’s been years in the making: the elimination of paper-based…
Tags: adoption, digital payments, online payments, self-service

Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…
Tags: adoption, customer experience, digital payments, ebpp, infographic, online payment system, online payments, research, self-service, user experience

The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…
Tags: adoption, customer engagement, customer experience, digital payments, ebpp, mobile wallet, online payment system, online payments, research