Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…

Read More

Tags: adoption, ebpp, online payments, saas, security, utilities

InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…

Read More

Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service

How do QR Codes Impact e-Payment Adoption?

Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…

Read More

Tags: adoption, customer experience, digital payments, omni-channel, user experience

3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

Read More

Tags: adoption, customer experience, digital payments, online payment system, research

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Read More

Tags: adoption, customer experience, digital payments, security, self-service

4 Keys to Reducing Late Premium Payments and Cancellations

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

Read More

Tags: adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service

3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

Read More

Tags: adoption, customer experience, ebpp, omni-channel

4 Ways Your Organization Can Drive Online Payment Adoption for Taxes

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…

Read More

Tags: adoption, ebpp, online payment system, online payments, self-service

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

Read More

Tags: adoption, digital payments, omni-channel, saas, user experience