![Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/1652448018634.jpeg)
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
![6 Tips for Improving Constituent Communications](https://invoicecloud.net/wp-content/uploads/2023/10/3_25_22_BL_Electronic_Tax_Bills.jpg)
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
![Carteret Craven Electric Lowers In-Person Payments 40%: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/2-23-22_BL_CCEC-Client-Story.jpg)
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities
![InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes](https://invoicecloud.net/wp-content/uploads/2023/10/1_18_22_BL_SweepstakesWinner-2.jpg)
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…
Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
![How do QR Codes Impact e-Payment Adoption?](https://invoicecloud.net/wp-content/uploads/2023/10/12_17_21_BL_QR-Codes.jpg)
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
![3 Takeaways from New Local Government Research](https://invoicecloud.net/wp-content/uploads/2023/10/09-29-21_BL_GUB-Research2.jpg)
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
![Encouraging Self-Service Payments with AgentConnect](https://invoicecloud.net/wp-content/uploads/2023/10/09-16-21_BL_AgentConnect.jpg)
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service
![4 Keys to Reducing Late Premium Payments and Cancellations](https://invoicecloud.net/wp-content/uploads/2023/10/07-28-21_BL_Reducing-Late-Premiums_LF-1.jpg)
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…
Tags: adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service
![3 Benefits of an Enhanced Interactive Voice Response Solution](https://invoicecloud.net/wp-content/uploads/2023/10/06-23-21_BL_IVR-Enhancements.jpg)
We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…
Tags: adoption, customer experience, ebpp, omni-channel