Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, was struggling to stabilize rates and improve internal operations with separate vendors for each of its payment channels. These disparate systems created additional workloads for TMWA’s employees and frustrating experiences for its 135,000 customers — until the water authority chose InvoiceCloud as its next digital payment and customer engagement solution.

We were thrilled to sit down with Marci Westlake, Customer Service Manager at TMWA, to hear how InvoiceCloud’s frictionless payment experience empowered the water authority to:

• Decrease operational costs with higher self-service adoption to enable rate stabilization
• Improve efficiencies to save time and money with one streamlined digital engagement and payment solution
• Increase customer satisfaction with a seamless payment experience
• Give time back in the day for the utility staff to spend on more important tasks than manually taking payments

Want to learn more about how InvoiceCloud helped Truckee Meadows Water Authority see these incredible results? You can always set up a no-obligation, 30-minute call with our team to share your billing and payment struggles and hear how we can help.