
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…
Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service

Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…
Tags: adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…
Tags: adoption, customer experience, ebpp, omni-channel

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
Tags: adoption, ebpp, online payment system, online payments, self-service