Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…

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Tags: adoption, online payments, self-service, user experience

Why Offer Pay by Text?
By Tara Wildt On February 3, 2021

Why Offer Pay by Text?

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

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Tags: adoption, customer experience, omni-channel

3 Tips for Your Easiest Tax Event Ever

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

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Tags: adoption, customer satisfaction, digital payments, ebpp, online payments, self-service

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

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Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience

How 2020 Accelerated Online Payment Adoption

This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…

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Tags: adoption, ebpp, online payment system, online payments

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…

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Tags: adoption, customer experience, customer satisfaction, online payment system, online payments

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…

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Tags: adoption, customer engagement, ebpp, self-service

Streamlining Online Payment Options to Drive Adoption: Client Story

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…

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Tags: adoption, customer churn, digital payments, utilities

3 Insurance Challenges Solved by Online Bill Payment Software

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…

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Tags: adoption, ebpp, insurance