3 New Biller Best Practices in the Wake of COVID-19
Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…
Tags: adoption, digital payments, omni-channel, saas, user experience
Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
Tags: adoption, online payments, self-service, user experience
Why Offer Pay by Text?
From social media and text messaging to emailing and more, most consumers spend the majority of their time on…
Tags: adoption, customer experience, omni-channel
3 Tips for Your Easiest Tax Event Ever
Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
Tags: adoption, customer satisfaction, digital payments, ebpp, online payments, self-service
The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience
How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
Tags: adoption, ebpp, online payment system, online payments
Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…
Tags: adoption, customer experience, customer satisfaction, online payment system, online payments
Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
Tags: adoption, customer engagement, ebpp, self-service
Streamlining Online Payment Options to Drive Adoption: Client Story
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…
Tags: adoption, customer churn, digital payments, utilities