
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…
Tags: adoption, customer experience, customer satisfaction, online payment system, online payments

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
Tags: adoption, customer engagement, ebpp, self-service

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…
Tags: adoption, customer churn, digital payments, utilities

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…

When it comes to selecting an Electronic Bill Presentment and Payment (EBPP) platform for your organization, the list of…