Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…

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Tags: adoption, customer experience, customer satisfaction, online payment system, online payments

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…

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Tags: adoption, customer engagement, ebpp, self-service

Streamlining Online Payment Options to Drive Adoption: Client Story

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…

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Tags: adoption, customer churn, digital payments, utilities

3 Insurance Challenges Solved by Online Bill Payment Software

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…

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Tags: adoption, ebpp, insurance

4 Reasons to Measure Electronic Payment Adoption

When it comes to selecting an Electronic Bill Presentment and Payment (EBPP) platform for your organization, the list of…

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Tags: adoption, ebpp