The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign

Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…

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Tags: adoption, client stories, online payment system, self-service

Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…

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Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience

The Real-Life Benefits of Driving Digital Payment Adoption

The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…

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Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

Event Recap: Oracle Edge 2023

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

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Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities

Enhanced Policyholder Experience Drives Digital Engagement: Client Story

EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…

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Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas

USPS Announces New Postage Rates for 2023 

Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…

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Tags: adoption, client stories, digital payments, online payments, self-service

Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…

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Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities

Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…

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Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance

Video: Soquel Creek Conserves Resources Through Frictionless Payments

Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainablewater supply to nearly 41,000…

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Tags: client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities