[Ebook] Payment Delinquencies Roadmap: Overcoming Roadblocks to Timely Bill Payments from Customers
Delinquent payments are the root of countless issues for utility billers like you. This resource explores why utility customers often make late payments, plus tips for reducing delinquencies.
The Solution That Works
With limited customer interaction, you don’t have many chances to change their behavior. InvoiceCloud makes the process of paying a bill simple and encourages self-service so you can focus on what matters. We deliver the best digital adoption rates in the industry with a 59%* average increase in e-payment adoption, 104%** average increase in paperless enrollment, and 39%*** average decrease in billing and payment-related calls. Additional benefits include:
- Decreased print and mail costs
- Greater operational efficiencies
- Higher customer satisfaction
- Reduced payment-related manual tasks and call volume
Let your customers pay when, how, and where they want.
Most customers miss a payment because they forgot, but our intelligent communications reminds customers to pay their way and never miss a payment. Our integrated solution puts your organization’s branding first to let customers know they’re in the right place.
Our True SaaS platform is always up to date and enables your customers to:
- Pay online, by text, or by phone
- Enroll in paperless billing in the payment route
- Schedule payments or enroll in AutoPay to help decrease late payments
- Make one-click payments through email, text, or calendar reminders
- Skip registration and make single payments quick and easy with Guest Checkout
Award-Winning Solutions and Service
InvoiceCloud is proud to be recognized by industry award bodies for our ground-breaking innovation and outstanding customer service.
Our clients' results speak for themselves.
Don’t just take our word for it. See how InvoiceCloud’s platform
has helped organizations like yours achieve real results.
Dalton Utilities Improves Efficiencies with Superior Customer Experience Driven by IVR Solution
AFR Insurance Modernizes Payments for a Better Policyholder Experience and Higher Self-Service Rates
InvoiceCloud’s user-friendly solution improved customer engagement, making payments more convenient. As a result, we’ve seen a rise in digital adoption and self-service rates enabling us to scale back lobby hours, and focus on other priorities like our low income Customer Care program.
Kelly Rourk
Customer Service Process and Data Analyst
Mount Pleasant Waterworks
InvoiceCloud’s frictionless payment solutions, ease of implementation, and payment processing creativity have delivered significanttime savings for our office, increasing the time and attention we can dedicate to other citizen needs.
Shannon Bryner
Chief Deputy Treasurer
City of Manassas
InvoiceCloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. It has made our lives so much easier, and allows us to focus on more strategic priorities.
Cheri Schmidt
CFO/Vice-President
California Mutual Insurance Company
InvoiceCloud transformed our collections process with a modernized solution that provided flexible, user-friendly payment options that increased digital payments and self-service rates. This reduced manual processes enabling our busy staff to shift focus to other critical tasks.
Adam Petersen
SVP/Chief Financial Officer
EmPRO Insurance
InvoiceCloud solved our greatest collections challenges by enhancing the user experience for both customers and staff. Payment-related calls dropped 20% in just 6 months, leading to increased employee morale and the ability to focus on other high-priority projects we had been unable to get to.
Marci Doolan
Office Manager
Bona Vista Water District
Let’s work together.
Be a part of our extensive Partner and integration ecosystem. InvoiceCloud delivers an extended solution that increases client retention, drives customer satisfaction, and grows your revenue. Together, we can deliver a solution that is simple and effective.
