Today’s customers are more vigilant than ever: 82% of Americans are very or somewhat likely to use a digital payment platform that clearly highlights its security and compliance measures.
With headlines filled with identity theft and payment fraud, users evaluate every interaction for potential risk. If a platform doesn’t inspire confidence from the first click, customers may hesitate or abandon the process entirely. That means fewer online payments and more calls to your office or paper checks in your mailbox.
The process starts with ensuring that your payments platform is consistently secure and compliant – but that’s not all. You must be prepared to ease customer concerns about the security of your systems to adequately encourage digital adoption.
What’s Covered in This Session?
In this session, we’ll discuss:
- New data that shows the impact of security on customer trust and digital adoption
- The security and compliance measures your billing and payment platform should adhere to for today’s digital landscape
- How to communicate your security posture appropriately to customers
- The organizational benefits service providers see when trust is high
Questions about the data or how to act on these insights? Reach out to us here and we’ll get right back to you with answers.