What is Paperless Billing?

In today’s digital-first world, the shift away from paper is no longer an isolated trend. From federal agencies to…

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Tags: adoption, digital payments, ebpp, self-service

Event Recap: Duck Creek Technologies’ Formation ’25

Duck Creek Technologies’ annual Formation conference is a pivotal insurance event, where nearly 800 insurance and technology leaders strategize about the…

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Tags: insurance, partnerships

Celebrating Global Accessibility Awareness Day

Happy Global Accessibility Awareness Day (GAAD)! Every year, GAAD aims to raise awareness about digital access and inclusion by…

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Tags: digital payments, online payment system, online payments, product, user experience, values

Event Recap: IUCX Conference 2025

The IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals…

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Tags: client stories, customer engagement, customer experience, digital payments, ebpp, online payments, utilities

Helping Utility Customers Tackle Collections Challenges

Paul Applegate, VP of Alliances and Business Development recently collaborated with ASUG, Americans SAP Users Group, to discuss the…

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Tags: customer experience, digital payments, ebpp, integrations, online payment system, online payments, partnerships, user experience, utilities

Claims Automation: Balancing CX and Efficiency to Shape the Future of Insurance

Claims automation is transforming the insurance industry, allowing insurers to balance customer experience (CX) with operational efficiency. To stay…

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Tags: digital payments, insurance, policyholder experience

Earth Day Insights: The Power of Paperless Billing

Happy Earth Day! Today is a perfect opportunity for corporations and individuals alike to consider the impact we’re all…

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Tags: adoption, infographic, research, self-service, values

Harnessing SaaS to Transform the Policyholder Experience

Insurance continues to undergo rapid transformation, driven by rising customer expectations and the increasing frequency of catastrophic claims. Automation…

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Tags: insurance, online payment system, online payments, policyholder experience, saas

Fostering Digital Financial Literacy with Billpayers

April is Financial Literacy Month, a time dedicated to highlighting the value of financial education in improving the fiscal…

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Tags: adoption, digital payments, mobile wallet, omni-channel, online payments, research, self-service