How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Sapiens Podcast: Changing Trends in Online Financial Transactions
Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience
Disrupting without Disruption: The Reality of Digital Transformation for Utilities
It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
Tags: customer experience, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, utilities
Podcast: Delivering Seamless Digital Policyholder Experiences
For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience
Webinar Recap: Encouraging Self-Service Among Digitally Reluctant Customers
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
Webinar Recap: Customers Share Online Bank Direct Experiences
Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience
Where to Find the InvoiceCloud Team at CS Week 2024
CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…
The Long-Reaching Impact of Paperless Adoption
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service
Financial Literary Month: How Billers Can Keep Customers In-the-Know
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments