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Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…
Tags: customer churn, customer frustration, digital payments, insurance, online payment system, online payments, policyholder experience, research
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Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
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Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience
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It’s all well and good to talk about the importance of a modern customer experience (CX) and the consequences…
Tags: customer experience, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, utilities
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For insurers committed to improving digital policyholder experiences, digitizing payments should be a priority. Payments are where the rubber…
Tags: digital payments, ebpp, insurance, online payments, policyholder experience, research, user experience
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Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
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Online Bank Direct (OBD) is InvoiceCloud’s solution to support payments made by customers through their bank. Today you may…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, product, user experience
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CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…
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In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service