![Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region](https://invoicecloud.net/wp-content/uploads/2024/03/img-bl-state-of-online-payments-demographics.jpg)
Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…
Tags: customer experience, customer satisfaction, digital payments, omni-channel, research
![Rethinking Transaction Fees: The Unexpected Benefits for Businesses](https://invoicecloud.net/wp-content/uploads/2024/03/img-bl-credit-card-fees.jpg)
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience
![The Evolution of Insurance Claims](https://invoicecloud.net/wp-content/uploads/2024/03/img-bl-insurance-claim-payment.jpg)
Insurance claims are a concept that’s been around for centuries. These payments alleviate financial burdens during some of the…
Tags: customer satisfaction, digital payments, insurance, online payment system, online payments, policyholder experience
![How Do Customers Prefer to Resolve Payment Issues?](https://invoicecloud.net/wp-content/uploads/2024/02/customer_frustration_image.jpg)
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
![How do Americans Prefer to Receive Claims Payments?](https://invoicecloud.net/wp-content/uploads/2024/02/img-bl-insurance-claim-payments.jpg)
When it comes to policyholder experience, the claims payment process is the moment of truth. From an experience perspective,…
Tags: digital payments, infographic, online payment system, online payments, policyholder experience, product, research, user experience
![Mail Fraud: How Digital Payments Can Offset the Rising Threat](https://invoicecloud.net/wp-content/uploads/2024/02/img-bl-mailbox-phishing.jpg)
Despite our increasingly paperless world, mail fraud has emerged as a pervasive and evolving threat — in fact, mail…
Tags: digital payments, ebpp, online payment system, online payments, research, security
![What Water Systems can Learn from Digital Billing and Payments Research](https://invoicecloud.net/wp-content/uploads/2024/02/WWD-Video-tbn.png)
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities
![Infographic: The Annual State of Online Payments](https://invoicecloud.net/wp-content/uploads/2024/01/img-bl-state-of-online-payments-infographic.jpg)
In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…
Tags: Uncategorized
![The Top 3 Digital Payment Issues and How to Address Them](https://invoicecloud.net/wp-content/uploads/2024/01/img-bl-digital-payment-issues.jpg)
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience