
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities

Originally published on September 7, 2023 at ALM PropertyCasualty360. The insurance industry is in the midst of a talent…
Tags: insurance, policyholder experience

InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030…
Tags: client stories, utilities

The insurance industry is facing a talent shortage several years in the making, at a time when business expenses…
Tags: digital payments, ebpp, infographic, insurance, online payment system, online payments, policyholder experience

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities

In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience

In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience

The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities