Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are…
Tags: apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We spend most of our lives at work. In fact, the only place we spend more time is in bed. …
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: infographic, online payments, research
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling with inefficient collections technology that complicated payments and…
Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…
Tags: adoption, client stories, digital payments, online payments, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, was struggling to stabilize rates and improve internal operations…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
