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5 Steps to Better Constituent Engagement 

In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…

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Tags: adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service

3 Benefits of Automatically Matching Electronic Payments to Open Invoices 

Of all the valuable resources billing organizations are looking to conserve these days, time is the most finite. Whether…

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Tags: digital payments, ebpp, online payment system, online payments, product, user experience

The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign

Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…

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Tags: adoption, client stories, online payment system, self-service

Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…

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Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience

The Real-Life Benefits of Driving Digital Payment Adoption

The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…

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Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

Digital Payments as a Solution to Rising Check Fraud  

Check fraud remains a significant problem in America, with losses estimated to be in the billions of dollars each…

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Tags: digital payments, ebpp, online payment system, online payments, saas, security

Event Recap: Oracle Edge 2023

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

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Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities

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