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Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
Tags: culture
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
The insurance industry is in the midst of a talent crisis. According to the Bureau of Labor Statistics, in…
Tags: insurance, policyholder experience
InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030…
Tags: client stories, utilities
The insurance industry is facing a talent shortage several years in the making, at a time when business expenses…
Tags: digital payments, ebpp, infographic, insurance, online payment system, online payments, policyholder experience
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience
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