4 Ways to Encourage Customers to Pay Bills Online
As organizations and individuals continue to adapt to the quickly-changing health situation, many billers are looking for ways to…
How Improving Self-Service Increases Revenue: Client Story
One of the most common challenges currently faced by water utility companies is the issue of rising water rates….
Tags: client stories, self-service
Arming Customers with Self-Service to Combat Rising Water Costs
Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But…
Tags: self-service, user experience
Is Your EBPP Providing a Bad User Experience?
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…
Tags: customer experience, ebpp, user experience
What is Cloudwashing? How to Identify a True SaaS Solution
As organizations become more familiar with the benefits of SaaS, or Software as a Service, the demand for this…
Tags: saas
What is SaaS — and Why is it Necessary for Payments?
If you have ever purchased software for your organization, you have likely heard the term SaaS, or Software as…
Tags: saas
How Helping Payers Go Paperless Boosts Efficiency: Client Story
For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle with keeping costs…
Tags: client stories, ebpp, utilities
Investing in a Payment Solution with a Strong Partner Ecosystem: Healthcare Edition
A go-it-alone approach to healthcare payments does not work, especially in a climate where high-deductible health plans are the…
3 Insurance Challenges Solved by Online Bill Payment Software
In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…