Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…

Have you ever seen someone get their total at the grocery store and go for their phone instead of…

Insurity Connected is an annual client conference that brings together some of insurance’s leadingi tices. This year, the conference…

Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of…

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…

For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…