
The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…
Tags: customer experience, customer frustration, ebpp, online payment system

When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
Tags: customer churn, customer satisfaction, online payments, research

Culture is critical at InvoiceCloud. We’ve worked hard to create a space where collaborative, open dialogue is expected, community…
Tags: culture

For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill presentment…
Tags: client stories, digital payments, ebpp

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
Tags: adoption, customer engagement, ebpp, self-service

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…
Tags: client stories, insurance, user experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
Tags: customer experience, insurance, research

Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond…
Tags: ebpp, online payment system, saas

As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a…
Tags: culture, engineering