
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
Tags: customer engagement, customer experience, self-service

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
Tags: customer effort, customer experience, customer frustration, user experience

Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s…

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….
Tags: client stories, customer experience, saas

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
Tags: customer experience, customer satisfaction, user experience

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…
Tags: client stories, digital payments, insurance

Have you ever seen someone get their total at the grocery store and go for their phone instead of…
Tags: apple pay, google pay, mobile wallet, omni-channel