![What is a Customer Effort Score–and Why Does it Matter?](https://invoicecloud.net/wp-content/uploads/2023/10/customer-effort-featured-blog-image.jpg)
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
Tags: customer effort, customer experience, customer frustration, user experience
![A Peek into Our “CLOUDIES” Culture](https://invoicecloud.net/wp-content/uploads/2023/10/cloudies-blog-post.jpg)
Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s…
![Improving User Experience with SaaS Software: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/farmers_mutal_featured_image.jpg)
One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….
Tags: client stories, customer experience, saas
![4 Benefits of a Strong Partner Network](https://invoicecloud.net/wp-content/uploads/2023/10/partnerships-integration-image.jpg)
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
![How Customer Frustration Impacts Customer Churn](https://invoicecloud.net/wp-content/uploads/2023/10/customer_frustration_image.jpg)
Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…
![5 Customer Preference Trends Your Organization Needs to Know](https://invoicecloud.net/wp-content/uploads/2023/10/customer-engagement-featured-image-002.jpg)
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
Tags: customer experience, customer satisfaction, user experience
![Enhancing User Experience to Boost Digital Payments: Client Story](https://invoicecloud.net/wp-content/uploads/2023/10/gcw_casestudy_blog_image.jpg)
The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…
Tags: client stories, digital payments, insurance
![Why is Having a Mobile Wallet Payment Option So Important?](https://invoicecloud.net/wp-content/uploads/2023/10/apple_pay_google_pay_featured_image.jpg)
Have you ever seen someone get their total at the grocery store and go for their phone instead of…
Tags: apple pay, google pay, mobile wallet, omni-channel
![3 Takeaways from Insurity Connected 2020](https://invoicecloud.net/wp-content/uploads/2023/10/featured_blog_tbn_insecurity_connected_2020.jpg)
Insurity Connected is an annual client conference that brings together some of insurance’s leadingi tices. This year, the conference…
Tags: insurance, partnerships