
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
Tags: adoption, customer engagement, ebpp, self-service

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…
Tags: client stories, insurance, user experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
Tags: customer experience, insurance, research

Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond…
Tags: ebpp, online payment system, saas

As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a…
Tags: culture, engineering

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…
Tags: customer experience, one-time payment, online payment system

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…
Tags: adoption, customer churn, digital payments, utilities
![[Infographic]: Customer Experience in the Insurance Industry](https://invoicecloud.net/wp-content/uploads/2023/10/Featured-Blog-Image.jpg)
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…
Tags: customer experience, infographic, insurance, research

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…