Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
Tags: adoption, customer engagement, ebpp, self-service
Simplifying Reconciliations to Improve User Experience: Client Story
Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…
Tags: client stories, insurance, user experience
Webinar Recap: 5 Tips to Improve Policyholder Experience
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
Tags: customer experience, insurance, research
Software Scalability Face-Off: SaaS vs. Hosted Solutions
Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond…
Tags: ebpp, online payment system, saas
What it Takes to Become an InvoiceCloud Engineer
As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a…
Tags: culture, engineering
How to Optimize the Guest Checkout Route for Online Payments
The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…
Tags: customer experience, one-time payment, online payment system
Streamlining Online Payment Options to Drive Adoption: Client Story
The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…
Tags: adoption, customer churn, digital payments, utilities
[Infographic]: Customer Experience in the Insurance Industry
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…
Tags: customer experience, infographic, insurance, research
Creating a Positive Insurance Payment Experience
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…