[Infographic]: Customer Experience in the Insurance Industry
There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…
Tags: customer experience, infographic, insurance, research
Creating a Positive Insurance Payment Experience
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…
Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
Tags: customer engagement, customer experience, self-service
What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
Tags: customer effort, customer experience, customer frustration, user experience
A Peek into Our “CLOUDIES” Culture
Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s…
Improving User Experience with SaaS Software: Client Story
One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….
Tags: client stories, customer experience, saas
4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
How Customer Frustration Impacts Customer Churn
Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…
5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
Tags: customer experience, customer satisfaction, user experience