3 Takeaways from New Research on Millennial Policyholders

As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…

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Tags: ebpp, insurance, online payments, policyholder experience, research

4 Ways Online Payments Improve the Insurance Agent Experience

Independent agents are a critical part of the insurance value chain and significantly influence business placement in the insurance industry. Ensuring…

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Tags: insurance

Why Offer Pay by Text?
By Tessa Newell On February 3, 2021

Why Offer Pay by Text?

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

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Tags: adoption, customer experience, omni-channel

Gratitude Motivates Invoice Cloud to Give Back

Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact:…

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Tags: values

3 Tips for Your Easiest Tax Event Ever

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

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Tags: adoption, customer satisfaction, digital payments, ebpp, online payments, self-service

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

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Tags: customer engagement, customer experience, customer satisfaction, ebpp, online payments, self-service

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

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Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience

How 2020 Accelerated Online Payment Adoption

This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…

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Tags: adoption, ebpp, online payment system, online payments

8 Remote Team Activities from the Invoice Cloud Staff

Working remotely through the COVID-19 pandemic has presented numerous challenges for employees and employers alike. Outside of equipping employees to balance their…

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Tags: culture, remote working, values