
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
Tags: customer satisfaction, ebpp, insurance, online payment system, policyholder experience

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
Tags: adoption, online payments, self-service, user experience

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel

The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…
Tags: culture, implementations, online payment system, saas, values

At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…
Tags: customer experience, digital payments, online payment system, paypal

The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…
Tags: ebpp, insurance, online payment system, partnerships, policyholder experience

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience

Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…
Tags: ebpp, online payment system, utilities
![[Infographic]: Keeping up with Millennial policyholders](https://invoicecloud.net/wp-content/uploads/2023/10/02_22_21_blog_featured_keeping_up_with_millennial_policyholders.jpg)
With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying…
Tags: insurance, online payments, policyholder experience, research