What are Outbound Campaigns for Billing Organizations?
The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
Tags: customer engagement, customer experience, customer satisfaction, ebpp, online payments, self-service
The 5 Biggest Payment Engagement Trends for 2021
With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience
How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
Tags: adoption, ebpp, online payment system, online payments
8 Remote Team Activities from the Invoice Cloud Staff
Working remotely through the COVID-19 pandemic has presented numerous challenges for employees and employers alike. Outside of equipping employees to balance their…
Tags: culture, remote working, values
The Ultimate Online Payment Security Checklist
With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
Tags: digital payments, ebpp, online payments, research, saas, security
Increased Customer Satisfaction Saves Resources: Client Story
Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…
Tags: adoption, customer experience, customer satisfaction, online payment system, online payments
Working Parent Perspective: the COVID Balancing Act
There’s a lot to love about being part of the InvoiceCloud team. Whether it’s our commitment to our communities,…
4 Ways to Improve Policyholder Experience with Technology
We are in the midst of tremendous focus and investment in technology to drive customer acquisition in the insurance…
[Infographic]: The Current State of Online Payments
For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…
Tags: customer experience, infographic, online payments, user experience