Simplifying Reconciliations to Improve User Experience: Client Story

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…

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Tags: client stories, insurance, user experience

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….

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Tags: customer experience, insurance, research

Software Scalability Face-Off: SaaS vs. Hosted Solutions

Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond…

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Tags: ebpp, online payment system, saas

What it Takes to Become an InvoiceCloud Engineer

As one of the leading SaaS solutions for Electronic Bill Presentment and Payment (EBPP), high-quality engineering isn’t just a…

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Tags: culture, engineering

How to Optimize the Guest Checkout Route for Online Payments

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…

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Tags: customer experience, one-time payment, online payment system

Streamlining Online Payment Options to Drive Adoption: Client Story

The intersection where internal processes meet payments can prove to be an organizational boon or a challenging roadblock –…

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Tags: adoption, customer churn, digital payments, utilities

[Infographic]: Customer Experience in the Insurance Industry

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…

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Tags: customer experience, infographic, insurance, research

Creating a Positive Insurance Payment Experience

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…

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Tags: customer experience, insurance, user experience

Master Customer Engagement with Intelligent Communications

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…

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Tags: customer engagement, customer experience, self-service