
Independent agents are a critical part of the insurance value chain and significantly influence business placement in the insurance industry. Ensuring…
Tags: insurance

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…
Tags: adoption, customer experience, omni-channel

Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact:…
Tags: values

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…
Tags: adoption, customer satisfaction, digital payments, ebpp, online payments, self-service

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…
Tags: customer engagement, customer experience, customer satisfaction, ebpp, online payments, self-service

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…
Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience

This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
Tags: adoption, ebpp, online payment system, online payments

Working remotely through the COVID-19 pandemic has presented numerous challenges for employees and employers alike. Outside of equipping employees to balance their…
Tags: culture, remote working, values

With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…
Tags: digital payments, ebpp, online payments, research, saas, security