
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
Tags: online payment system, partnerships, security, utilities

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
Tags: client stories, online payment system, online payments, self-service, user experience

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…
Tags: adoption, digital payments, omni-channel, saas, user experience

Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
Tags: customer satisfaction, ebpp, insurance, online payment system, policyholder experience

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
Tags: adoption, online payments, self-service, user experience

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel

The implementation team at InvoiceCloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…
Tags: culture, implementations, online payment system, saas, values

At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…
Tags: customer experience, digital payments, online payment system, paypal