The Benefits of a Reconciliation Tool for Insurance Organizations
Despite being a necessity for insurance carriers, reconciliations can become a costly and time-consuming process, one that leaves insurance organizations vulnerable to critical errors and needlessly consumes employee…
Tags: customer satisfaction, ebpp, insurance, online payment system, policyholder experience
Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
Tags: adoption, online payments, self-service, user experience
The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel
What it Takes to Join the Invoice Cloud Implementation Team
The implementation team at Invoice Cloud truly bridges the gap between two major pillars of our organizational mission: providing both a simple, online payment solution that makes our clients’ jobs easier…
Tags: culture, implementations, online payment system, saas, values
InvoiceCloud and PayPal: 4 Unique Benefits for your Organization
At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…
Tags: customer experience, digital payments, online payment system, paypal
How to Find the Best Online Payment Solution for Workers’ Comp
The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner…
Tags: ebpp, insurance, online payment system, partnerships, policyholder experience
What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience
Why Do Billing Organizations Need a Payment Reconciliation Tool?
Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…
Tags: ebpp, online payment system, utilities
[Infographic]: Keeping up with Millennial policyholders
With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying…
Tags: insurance, online payments, policyholder experience, research