Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….

Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…