Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…