The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities
Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late property tax…
Tags: customer engagement, digital payments, online payments, user experience
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…
Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning…
Tags: insurance, online payments, policyholder experience, research, self-service
Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…
Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research
As we ring in the New Year at InvoiceCloud, we’re taking a look back at some of the biller…
Tags: digital payments, online payments, policyholder experience, research, user experience
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service
