
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service

Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
Tags: customer experience, digital payments, online payments, research, self-service, user experience

Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…
Tags: apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
Tags: client stories, customer satisfaction, integrations, self-service, utilities

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….
Tags: insurance, policyholder experience, saas, security

Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…
Tags: mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….
Tags: customer experience, customer satisfaction, omni-channel, user experience

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research