3 Survey Insights on Bill Payment Expectations for 2022
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Webinar Recap: The Digital Wallet Revolution
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…
Tags: apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service
Utility Payment Experience Drives 614% Adoption Spike: Client Story
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
Tags: client stories, customer satisfaction, integrations, self-service, utilities
Cyberattacks in Insurance: What You Need to Know
Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….
Tags: insurance, policyholder experience, saas, security
Digital Services for All: InvoiceCloud and Financial Inclusion
Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…
Tags: mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values
Accept Convenient Cash Payments with CheckFreePay
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….
Tags: customer experience, customer satisfaction, omni-channel, user experience
3 Takeaways from New Local Government Research
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
Tags: customer experience, digital payments, saas, user experience, utilities
Encouraging Self-Service Payments with AgentConnect
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service