3 Takeaways from New Local Government Research
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
Tags: customer experience, digital payments, saas, user experience, utilities
Encouraging Self-Service Payments with AgentConnect
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service
Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story
Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…
Key Takeaways from IASA Xchange 2021
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….
Tags: digital payments, insurance, online payment system, policyholder experience
Infographic: Municipal Benefits of Digitizing Tax Collection Services
One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…
Tags: digital payments, infographic, online payment system, online payments, saas
4 Keys to Reducing Late Premium Payments and Cancellations
Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…
Tags: adoption, customer frustration, insurance, one-time payment, online payments, policyholder experience, saas, self-service
Expanding the Payment Experience for Utility Customers
Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…
Tags: customer engagement, customer experience, implementations, online payment system, online payments, partnerships
GFOA Recap: What are Finance Officers Focused on for 2022?
The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…