Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…
Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience
It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…
Tags: culture, remote working, values
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…
Tags: customer engagement, ebpp, online payment system, online payments, self-service
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities
Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late property tax…
Tags: customer engagement, digital payments, online payments, user experience
