How do QR Codes Impact e-Payment Adoption?

Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…

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Tags: adoption, customer experience, digital payments, omni-channel, user experience

6 Digital Payments Trends to Watch in 2022

Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…

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Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience

Infographic: The State of Online Payments in 2021

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…

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Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service

3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…

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Tags: customer experience, digital payments, online payments, research, self-service, user experience

Webinar Recap: The Digital Wallet Revolution

Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…

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Tags: apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…

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Tags: client stories, customer satisfaction, integrations, self-service, utilities

Cyberattacks in Insurance: What You Need to Know

Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….

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Tags: insurance, policyholder experience, saas, security

Digital Services for All: InvoiceCloud and Financial Inclusion

Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…

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Tags: mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

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Tags: customer experience, customer satisfaction, omni-channel, user experience