CS Week Recap: Transforming Utility Customer Behavior
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…
Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities
What to Expect From a Modern CIS
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…
Tags: customer experience, implementations, online payment system, partnerships, utilities
Frictionless Payments Increase Policyholder Satisfaction: Client Story
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…
Tags: customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas
3 Ways InvoiceCloud Can Improve Your AM Best Score
Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…
Tags: customer effort, customer experience, insurance, policyholder experience, user experience
Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
Infographic: Digital Transformation in the Insurance Industry
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service
6 Tips for Improving Constituent Communications
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
Webinar Recap: 9 Ways to Optimize the Resident Payment Experience
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
3 Insurance Best Practices in the Wake of COVID-19
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…
Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience