
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…
Tags: culture, ebpp, implementations, integrations, online payments, values

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…
Tags: customer satisfaction, digital payments, ebpp, insurance, online payments, policyholder experience

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…
Tags: adoption, customer experience, ebpp, omni-channel

If you’ve been tasked with keeping your insurance organization up-to-speed on critical innovations, you’re probably already on a journey…
Tags: customer effort, customer satisfaction, insurance, online payment system, online payments, policyholder experience

Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
Tags: digital payments, online payment system, online payments, research

When we talk about “adoption,” we are generally referring to electronic billing and payment adoption or the process of driving customers to make…
Tags: adoption, ebpp, online payment system, online payments, self-service

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals…
Tags: online payment system, partnerships, security, utilities

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
Tags: client stories, online payment system, online payments, self-service, user experience