One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…

While we never need a holiday to celebrate the parents in our lives, we can’t turn down the opportunity to give…

For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…

Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…

Larger insurance organizations often wield the most digital advantages in the industry, which presents a number of challenges for other property…

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…