In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…

Here at Invoice Cloud, we strive to make life simple for our clients and their customers – something that’s…

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…

Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…

The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…