Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of…

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…

For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…

There’s no denying that, in a relatively short period of time, the world has changed significantly. These changes have…

Anyone who has been involved in purchasing software for their organization has heard of the term SaaS, or Software…

As organizations and individuals continue to adapt to the quickly-changing health situation, many billers are looking for ways to…

One of the most common challenges currently faced by water utility companies is the issue of rising water rates….

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But…