Increased Customer Satisfaction with Simplified Payments: Client Story

For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…

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Tags: client stories, customer experience, customer satisfaction

5 Benefits of Improving the Online Payment Experience

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…

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Tags: customer experience, online payment system, user experience

Why Now is the Time to Innovate, Despite Uncertainty

There’s no denying that, in a relatively short period of time, the world has changed significantly. These changes have…

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Tags: customer experience, online payment system, user experience

4 Benefits of SaaS for Insurance Companies

Anyone who has been involved in purchasing software for their organization has heard of the term SaaS, or Software…

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Tags: insurance, saas

4 Ways to Encourage Customers to Pay Bills Online

As organizations and individuals continue to adapt to the quickly-changing health situation, many billers are looking for ways to…

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Tags: online payment system, self-service

How Improving Self-Service Increases Revenue: Client Story

One of the most common challenges currently faced by water utility companies is the issue of rising water rates….

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Tags: client stories, self-service

Arming Customers with Self-Service to Combat Rising Water Costs

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But…

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Tags: self-service, user experience

Is Your EBPP Providing a Bad User Experience?

Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…

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Tags: customer experience, ebpp, user experience

What is Cloudwashing? How to Identify a True SaaS Solution

As organizations become more familiar with the benefits of SaaS, or Software as a Service, the demand for this…

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Tags: saas