Arming Customers with Self-Service to Combat Rising Water Costs

Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But…

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Tags: self-service, user experience

Is Your EBPP Providing a Bad User Experience?

Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…

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Tags: customer experience, ebpp, user experience

What is Cloudwashing? How to Identify a True SaaS Solution

As organizations become more familiar with the benefits of SaaS, or Software as a Service, the demand for this…

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Tags: saas

What is SaaS — and Why is it Necessary for Payments?

If you have ever purchased software for your organization, you have likely heard the term SaaS, or Software as…

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Tags: saas

How Helping Payers Go Paperless Boosts Efficiency: Client Story

For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle with keeping costs…

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Tags: client stories, ebpp, utilities

Investing in a Payment Solution with a Strong Partner Ecosystem: Healthcare Edition

A go-it-alone approach to healthcare payments does not work, especially in a climate where high-deductible health plans are the…

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Tags: online payment system, partnerships

3 Insurance Challenges Solved by Online Bill Payment Software

In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…

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Tags: adoption, ebpp, insurance

To Drive Adoption, Provide a Great Customer Experience

In 2020, providing a great customer experience is about meeting customers’ ever-changing expectations. Customer experience has become a primary…

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Tags: customer experience, user experience

How a Positive User Experience Drives Business Results: Client Story

Creating a positive user experience is about more than your customers – it’s about driving quantifiable business results for…

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Tags: client stories, customer experience, user experience