Arming Customers with Self-Service to Combat Rising Water Costs
Water is crucial to life. Without it, humans would not survive for more than 3 to 4 days. But…
Tags: self-service, user experience
Is Your EBPP Providing a Bad User Experience?
Consumers’ needs are constantly changing, but one thing remains the same—they expect an outstanding user experience (UX) every step…
Tags: customer experience, ebpp, user experience
What is Cloudwashing? How to Identify a True SaaS Solution
As organizations become more familiar with the benefits of SaaS, or Software as a Service, the demand for this…
Tags: saas
What is SaaS — and Why is it Necessary for Payments?
If you have ever purchased software for your organization, you have likely heard the term SaaS, or Software as…
Tags: saas
How Helping Payers Go Paperless Boosts Efficiency: Client Story
For many utility companies, billing customers and collecting payments can be a challenge. Specifically, organizations struggle with keeping costs…
Tags: client stories, ebpp, utilities
Investing in a Payment Solution with a Strong Partner Ecosystem: Healthcare Edition
A go-it-alone approach to healthcare payments does not work, especially in a climate where high-deductible health plans are the…
3 Insurance Challenges Solved by Online Bill Payment Software
In the insurance industry, there are several key challenges that organizations need to address to remain competitive and keep…
To Drive Adoption, Provide a Great Customer Experience
In 2020, providing a great customer experience is about meeting customers’ ever-changing expectations. Customer experience has become a primary…
How a Positive User Experience Drives Business Results: Client Story
Creating a positive user experience is about more than your customers – it’s about driving quantifiable business results for…