For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And as customers expectations continue to center on convenience and flexibility, getting your only payment channels right is a key piece of the customer experience puzzle.

To help organizations better understand where they need to focus their efforts, Invoice Cloud recently conducted an online survey about customer payment preferences and behaviors. After digging into the results, we uncovered some key trends that can help organizations save time and resources, improve collections efficiencies, and strengthen their overall payment experience.

Check out the infographic below to learn more about our key takeaways from this research.