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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But whatโฆ
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Gratitude Motivates Invoice Cloud to Give Back
Invoice Cloud takes giving back to our community seriously โ itโs baked right into our organizational DNA. (Fun fact:โฆ
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How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one โ one that asked organizations across all industries to reevaluate and reimagine how they provide productsโฆ
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Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly โ and itโs your organizationโs job to keepโฆ
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Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At itsโฆ
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Webinar Recap: 5 Tips to Improve Policyholder Experience
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of businessโฆ.
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How to Optimize the Guest Checkout Route for Online Payments
The โguest checkoutโ or โone-time paymentโ route is something everyone has experience with. Almost all e-commerce sites offer customersโฆ
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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them andโฆ
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What is a Customer Effort Scoreโand Why Does it Matter?
There are many ways to measure your organizationโs customer experience, from quantitative surveys to qualitative interviews and reviews. Whenโฆ
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4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization โ payments-related or otherwise โ one important factor to take into considerationโฆ