1. What is CX vs. UX?

    Posted on March 10, 2021

    User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But whatโ€ฆ

  2. Gratitude Motivates Invoice Cloud to Give Back

    Posted on January 27, 2021

    Invoice Cloud takes giving back to our community seriously โ€” itโ€™s baked right into our organizational DNA. (Fun fact:โ€ฆ

  3. How 2020 Accelerated Online Payment Adoption

    Posted on December 30, 2020

    This past year was an unprecedented one โ€“ one that asked organizations across all industries to reevaluate and reimagine how they provide productsโ€ฆ

  4. Improve Online Payments with 3 Research-based Tips

    Posted on October 28, 2020

    When it comes to making payments, customer expectations can change rapidly โ€” and itโ€™s your organizationโ€™s job to keepโ€ฆ

  5. Webinar Recap: 4 Tips to Increase Online Adoption

    Posted on October 7, 2020

    When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At itsโ€ฆ

  6. Webinar Recap: 5 Tips to Improve Policyholder Experience

    Posted on September 23, 2020

    From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of businessโ€ฆ.

  7. How to Optimize the Guest Checkout Route for Online Payments

    Posted on September 2, 2020

    The โ€˜guest checkoutโ€™ or โ€˜one-time paymentโ€™ route is something everyone has experience with. Almost all e-commerce sites offer customersโ€ฆ

  8. Master Customer Engagement with Intelligent Communications

    Posted on August 5, 2020

    At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them andโ€ฆ

  9. What is a Customer Effort Scoreโ€“and Why Does it Matter?

    Posted on July 29, 2020

    There are many ways to measure your organizationโ€™s customer experience, from quantitative surveys to qualitative interviews and reviews. Whenโ€ฆ

  10. 4 Benefits of a Strong Partner Network

    Posted on July 8, 2020

    When evaluating potential vendors for your organization โ€“ payments-related or otherwise โ€“ one important factor to take into considerationโ€ฆ