-
How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
-
Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
-
Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
-
Webinar Recap: 5 Tips to Improve Policyholder Experience
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
-
Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
-
What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
-
4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
-
5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
-
Why Omni-channel Payment Options Aren’t Enough
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of…
-
Creating a Good User Experience for Online Payments
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…
