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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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Why Offer Pay by Text?
From social media and text messaging to emailing and more, most consumers spend the majority of their time on…
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Gratitude Motivates Invoice Cloud to Give Back
Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact:…
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How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
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Improve Online Payments with 3 Research-based Tips
When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…
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Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
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Webinar Recap: 5 Tips to Improve Policyholder Experience
From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….
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How to Optimize the Guest Checkout Route for Online Payments
The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…
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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
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What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
