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Video: How Ellington Mutual is Meeting Today’s Customer Expectations
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
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[On-demand Webinar] 10 Minutes to Impress with Utility Customer Engagement
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only…
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Video: Bona Vista Water Improves Productivity with Online Payment Services
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…
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On-demand Webinar: Transforming Policyholder Behavior
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days….
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Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
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3 Real-Life Ways Frictionless Payments Improve Revenue Collection
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
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Frictionless Payments Increase Policyholder Satisfaction: Client Story
As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…
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Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
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Webinar Recap: 9 Ways to Optimize the Resident Payment Experience
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
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Carteret Craven Electric Lowers In-Person Payments 40%: Client Story
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
