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3 Utility Session Recaps from CS Week 2021
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
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Key Takeaways from IASA Xchange 2021
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….
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GFOA Recap: What are Finance Officers Focused on for 2022?
The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…
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What Billers Say About Invoice Cloud’s Implementations
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…
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Research: are Seniors Adopting Online Payments?
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
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Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
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Gratitude Motivates Invoice Cloud to Give Back
Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact:…
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How 2020 Accelerated Online Payment Adoption
This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…
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Webinar Recap: 4 Tips to Increase Online Adoption
When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…
