$170 billion in global insurance premiums are at risk by 2027 due to poor claims experiences.
While many insurers assume this risk is driven by coverage disputes or claims decisions, the data tells a different story.
The true breakdown happens after the claim is approved — during payment execution.
In today’s digital economy, policyholders don’t consider a claim resolved when it’s “closed” in a system. It’s resolved when the money is received, usable, and trusted. Delays caused by paper checks, multi-party endorsements, reconciliation errors, and reissued payments erode trust at the most emotionally charged moment in the customer lifecycle.
Watch this on-demand session to learn:
- Why payment delays drive churn more than coverage decisions
- How claims payments create a multiplier effect across retention, regulation, and brand reputation
- How payment modernization reduces risk and protects earned revenue
- How leading carriers are rethinking claims success — from “claim closed” to “money received”
Questions? Contact our team to get the answers.