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Key Takeaways from IASA Xchange 2021
The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….
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GFOA Recap: What are Finance Officers Focused on for 2022?
The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…
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Increasing Self-Service Saves Utility $900k Annually: Client Story
For utility organizations, high credit card processing fees can cause water rates to rise, putting a strain on the organizations themselves and…
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What Billers Say About Invoice Cloud’s Implementations
Beginning an implementation process with a new vendor is an exciting and, let’s face it, stressful time for most…
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Research: are Seniors Adopting Online Payments?
Usually, when we talk about generational trends with digital payments, we’re talking about younger generations. What payment channels do Millennials prefer? How can you keep payments on-time…
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Decreasing Late Payments with Higher CSAT: Client Story
There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…
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Driving Self-Service Adoption with Enhanced CX: Client Story
In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…
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Celebrating Earth Day: The Impact of Paperless Billing
This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…
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The Mobile Payment Platform Optimization Checklist
Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…
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What is CX vs. UX?
User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…
