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Master Customer Engagement with Intelligent Communications
At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…
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What is a Customer Effort Score–and Why Does it Matter?
There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…
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Improving User Experience with SaaS Software: Client Story
One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….
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4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
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5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
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Enhancing User Experience to Boost Digital Payments: Client Story
The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…
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Why Omni-channel Payment Options Aren’t Enough
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of…
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Creating a Good User Experience for Online Payments
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…
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Increased Customer Satisfaction with Simplified Payments: Client Story
For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…
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4 Ways to Encourage Customers to Pay Bills Online
As organizations and individuals continue to adapt to the quickly-changing health situation, many billers are looking for ways to…
