Audrain County Streamlined Operations with a Customer-Centric Digital Solution
Audrain County faced significant challenges in improving its payment systems for taxpayers. In one year of switching to InvoiceCloud’s user-friendly billing and payments platform the county was able to:
- Offer an array of updated payment options, including PayPal and Venmo, that made it easier for residents to pay their bills online.
- Reduce the need for staff involvement in routine payment inquiries
- Drive a spike in digital self-service and reduce delinquent payments