The City of Boston Awards “Customer Online Payment System” Contract to Invoice Cloud

Customer communication engine and payment platform outperforms competition

BOSTON – Invoice Cloud goes live for Real Estate Tax, Personal Property Tax, Motor Vehicle Excise Tax, Boat Excise Tax and other payments for the City of Boston, Massachusetts. Invoice Cloud was awarded the contract to provide Electronic Bill Presentment and Payment (EBPP) services for the City in March, 2013. The web based service has been integrated with the City’s in house Customer Information System. Boston’s Customer Service Vision was to:

  • Provide internal and external customers with efficient and secure access to payment information and services through a centralized customer service entry point on a 24×7 basis;
  • Incorporate state of the art technology within a convenient and user friendly interface;

According to Invoice Cloud CEO, Bob Bennett, “Winning the Boston business represents another major milestone in the Company’s development. The City received many responses to their request for proposal, as this was a highly desirable award for all the major players in the online billing and electronic payment space. The City’s IT and Treasury staff were extremely thorough in their evaluation and we are very happy to support the City as they improve their web based Customer facing self-service. The number of online payments made by Boston taxpayers from the outset has been fantastic, reinforcing the City’s choice. We are proud to add Boston to the Company’s growing list of local government, utility and commercial billing entities across the country.”

Invoice Cloud™ (, a high growth company with over 360 clients in 36 states in the USA, provides Trusted, Secure E-Payments and Electronic Bill Presentment (EBPP). This growth is attributable to EBPP service features that uniquely meet the needs of local government, utility and select commercial billing entities. The Company’s Electronic Bill Presentment helps clients save money through paper suppression; Online Payment reduces costs while improving collections; Customer Communication Engine shifts customer calls and visits to web based self-service; and Client Reporting provides industry leading reconciliation and service tools.

About Invoice Cloud: Invoice Cloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first.  By switching to Invoice Cloud, clients improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process.  With over 2,100 clients across the US and over 50 million payments processed annually, Invoice Cloud is one of the most secure, innovative, and inclusive fintech solutions in the market.  To learn more, visit

For additional information please contact:

Renee Chenue,
Invoice Cloud, Inc.
(877) 256-8330, x2525