A recent study found that utility providers have their customers’ attention for only 10 minutes a year. That’s less than 60 seconds a month to provide the kind of customer experience that will keep utility payments top of mind, encourage self-service, and mitigate customer frustrations. Needless to say, it’s mission-critical to make the most of those 10 minutes.
In the first of our informal, three-part webinar series, 10 Minutes to Impress: Making the Most of Customer Engagement, David Greenberg, SVP of Global Operations & Delivery at ESC Partners, and Matt Braley, CRO at InvoiceCloud, will sit down to chat about one essential aspect of maximizing customer engagement: changing customer behavior through digitization.
Join our fireside discussion to learn more about:
- How to be memorable through technology and digitization
- Becoming a trusted resource for all things utilities
- People-planning: predicting your customer’s next step
- Capitalizing on customer engagement moments
