5 Tips to Improve Policyholder Experience and Reduce Customer Churn

Download the on-demand webinar

In a fast-moving and competitive industry like insurance,  every interaction policyholders have withyour organization needs to contribute to a positive experience. To uncover what the policyholder experience is truly like, Invoice Cloud conducted an online survey where we asked respondents about their payment preferences, recent payment experiences, and what contributes to a good user experience.

Download this on-demand webinar to learn our five major takeaways from this research, including:

  • The number one factor that contributes to a good user experience
  • Why online payments are key to improving the policyholder experience
  • How policyholders prefer to make payments and why
  • Current satisfaction levels with payment options and platforms
  • How to effectively reduce customer churn